Refund and Returns Policy

RETURN & REFUND POLICY

Effective Date: July 1, 2026
Business: Kathee.pk | www.kathee.pk

Our Commitment

At Kathee.pk we are committed to delivering furniture of the highest quality. We take every possible measure to ensure your order arrives in perfect condition and exactly as described. Please read this policy carefully before placing your order.

Return Eligibility

Kathee.pk accepts returns under the following conditions:

✅ Returns Accepted:

  • Product received is significantly different from what was ordered
  • Product arrives with a manufacturing defect that cannot be repaired
  • Product arrives damaged due to transit and damage is reported within 24 hours of delivery
  • Wrong product delivered

❌ Returns Not Accepted:

  • Customer changed their mind after delivery
  • Product was ordered in a custom size, colour, or finish
  • Minor natural variations in wood grain, fabric texture, or colour tone that are characteristic of natural materials
  • Damage caused by improper use, mishandling, or modification after delivery
  • Returns requested more than 48 hours after delivery

Return Process

To initiate a return please follow these steps:

  1. Contact Kathee.pk customer service within 48 hours of delivery via WhatsApp or email
  2. Provide your order number, photos of the issue, and a brief description
  3. Our team will review your request within 2 to 3 working days
  4. If your return is approved our team will schedule a collection from your address
  5. Replacement or refund will be processed within 7 to 14 working days of collection

Refund Policy

Refunds are processed as follows:

Full Refund: Issued when a product cannot be repaired or replaced due to manufacturing defect or incorrect delivery.

Partial Refund: May be issued at Kathee.pk’s discretion for minor issues resolved through repair or compensation.

No Refund: On custom orders, change of mind returns, or returns requested outside the 48-hour window.

Refund Method

Refunds are issued via the same payment method used for the original order. Bank transfer refunds are processed within 7 to 14 working days. Advance payments for cancelled orders are refunded minus any production or processing costs incurred.

Order Cancellation

Orders may be cancelled within 24 hours of placement for a full refund of the advance payment. Cancellations after 24 hours may be subject to a cancellation fee of up to 20% of the total order value to cover production and material costs already incurred.

Custom Orders

Custom orders including non-standard sizes, colours, and finishes are non-refundable and non-returnable unless the product arrives with a manufacturing defect. Please review all custom specifications carefully before confirming your order.

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

info@kathee.kprimetech.com
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