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SHIPPING & DELIVERY POLICY
Effective Date: July 1, 2026
Business: Kathee.pk | www.kathee.pk
Delivery Coverage
Kathee.pk delivers across all major cities in Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Hyderabad, Peshawar, Quetta, and surrounding areas. For delivery to remote or outstation locations please contact us directly via WhatsApp before placing your order to confirm availability and delivery charges.
Delivery Timeframes
All Kathee.pk furniture is delivered and professionally assembled by our trained delivery team. Standard delivery timeframes from order confirmation are as follows:
| City | Estimated Delivery Time |
|---|---|
| Karachi | 5 to 7 working days |
| Lahore | 7 to 10 working days |
| Islamabad / Rawalpindi | 7 to 10 working days |
| Faisalabad / Multan | 10 to 14 working days |
| Other cities | 12 to 18 working days |
Delivery timeframes are estimates and may vary during peak seasons, public holidays, and Eid periods. Customers will be notified of any delays.
Delivery Charges
- Karachi: Free delivery on all orders above Rs. 25,000
- Other cities: Delivery charges calculated at checkout based on location and order size
- Outstation / Remote areas: Additional delivery charges may apply and will be communicated before order confirmation
Order Confirmation & Advance Payment
All orders require a 50% advance payment to confirm production and scheduling. The remaining 50% balance is due upon delivery before assembly begins. Orders without advance payment confirmation will not be processed or scheduled for delivery.
Professional Assembly
Every Kathee.pk order includes professional delivery and full assembly by our trained team at no additional cost. Our team will place your furniture in the room of your choice and ensure it is fully assembled, levelled, and inspected before they leave your premises.
Delivery Scheduling
Our delivery team will contact you 24 to 48 hours before your scheduled delivery date to confirm the delivery window. Please ensure someone is available at the delivery address to receive and inspect the furniture. If you need to reschedule your delivery please inform us at least 24 hours in advance.
Damaged in Transit
In the rare event that your furniture arrives damaged, please do not accept delivery and inform our team immediately. Photographs of the damage must be taken at the time of delivery and shared with our customer service team within 24 hours. Kathee.pk will arrange a replacement or repair at no additional cost.
