Privacy Policy

Effective Date: July 1, 2026
Business: Kathee.pk | www.kathee.pk

Introduction

Kathee.pk we is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at www.kathee.pk or contact us through any of our channels.

Information We Collect

We collect the following types of personal information:

Information you provide directly:

Full name
Delivery address
Phone number and WhatsApp number
Email address
Payment information
Order details and preferences

Information collected automatically:

IP address and browser information
Pages visited on our website
Time and duration of your visit
Device and operating system information
Cookies and similar tracking technologies

Information from third parties:

Social media profile information when you contact us via Facebook or Instagram
Google Analytics data for website performance tracking
Meta Pixel data for advertising optimisation

How We Use Your Information

We use your personal information for the following purposes:

Processing and fulfilling your orders
Scheduling delivery and assembly
Communicating order updates and delivery confirmations
Responding to your enquiries and customer service requests
Sending promotional offers and new product updates (with your consent)
Improving our website and product offerings
Running targeted advertising campaigns on Meta and Google platforms
Complying with legal obligations

Information Sharing

Kathee.pk does not sell, rent, or trade your personal information to third parties. We may share your information with:

Delivery partners for the purpose of fulfilling your order
Payment processors for secure payment handling
Meta (Facebook/Instagram) for advertising and analytics purposes via Meta Pixel
Google for advertising and analytics purposes via Google Analytics and Google Ads
Legal authorities if required by Pakistani law or court order

Cookies

Our website uses cookies to improve your browsing experience and for advertising purposes. Cookies are small files stored on your device that help us remember your preferences and track website performance. You may disable cookies in your browser settings, however this may affect the functionality of our website.

Meta Pixel

Our website uses the Meta Pixel, an analytics tool provided by Meta Platforms Inc., that allows us to measure the effectiveness of our advertising, understand the actions people take on our website, and serve relevant advertisements. The Meta Pixel may collect information including pages visited, products viewed, and actions taken on our website.

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymous data including pages visited, time on site, and traffic sources. This data is used to improve our website and marketing effectiveness.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. Your payment information is processed securely and is never stored on our servers.

Data Retention

We retain your personal information for as long as necessary to fulfil your order, comply with legal obligations, and provide customer service. Order records are typically retained for 5 years in accordance with Pakistani business record-keeping requirements.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications at any time
Withdraw consent for data processing where consent is the legal basis

To exercise any of these rights please contact us at the details provided below.

Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revised effective date. Continued use of our website after any changes constitutes your acceptance of the updated policy.